PoolOS Terms of Service
Effective date: August 10, 2026
ATTORNEY REVIEW REQUIRED: Governing law, dispute resolution, indemnity, liability cap, business entity/contact information, renewal/refund wording and jurisdiction-specific provisions require final counsel review.
1. Business service and authority
PoolOS is a business software service. By creating or using an account on behalf of a company, you represent that you are authorized to bind that company and manage its authorized users.
2. Accounts and security
You are responsible for maintaining accurate account information, protecting credentials and technician access methods, limiting access to authorized users, and promptly notifying PoolOS of suspected unauthorized access.
3. Subscription, renewal and billing
Paid plans are billed according to the plan presented at purchase. Where recurring billing is enabled, the subscribing business authorizes recurring charges until cancellation in accordance with the checkout terms. Taxes may apply. ATTORNEY/OWNER ACTION: confirm renewal cadence, cancellation effective date, trial conversion, refunds and price-change notice.
4. Customer data
As between the parties, the business customer retains its rights in data it submits to PoolOS. The customer grants PoolOS the limited rights necessary to host, process, transmit, back up and otherwise handle that data to provide, secure and support the service and configured integrations.
5. Authorized use
You may not use PoolOS to violate law, access another business’s data, interfere with security, distribute malicious code, abuse communications systems, scrape or probe the service without authorization, or submit information you lack authority to process.
6. AI-assisted features
PoolOS may provide AI-generated text, summaries, recommendations and telephone interactions. AI output can be incomplete or wrong and is not a substitute for professional judgment. Businesses are responsible for reviewing important output before acting on it or sending it to customers. AI must not be treated as guaranteed legal, financial, chemical, safety or technical advice.
7. AI receptionist; recording and communications
If a business enables AI telephone, recording, transcription or related features, that business is responsible for complying with applicable call-recording, telemarketing, privacy and communications laws and for using the available disclosure/consent controls appropriately. Third-party voice and AI providers may process call information to provide the configured service.
8. Third-party services
Features may depend on third-party services such as payment processors, email providers, AI/voice providers, mapping providers, hosting, databases and storage. Their services may be subject to separate terms and availability.
9. Proposals and electronic signatures
PoolOS may facilitate electronic proposal acceptance. Businesses are responsible for the content of their proposals and for determining whether a transaction requires additional disclosures or formalities. PoolOS should preserve an acceptance audit trail, but does not guarantee enforceability in every jurisdiction.
10. Intellectual property
PoolOS and its software, branding and service materials are protected by applicable intellectual-property laws. Except for rights expressly granted in these Terms, no ownership rights are transferred.
11. Service changes, suspension and termination
We may update the service and may suspend access when reasonably necessary for security, abuse prevention, nonpayment, legal compliance or protection of users and the platform. Account termination and post-termination data handling are subject to the applicable plan, retention policy and legal obligations.
12. Availability, backups and warranties
The service is provided subject to the written commitments actually offered for the applicable plan. Do not rely on marketing statements as a guarantee of uninterrupted operation or industry-standard backup strategies. ATTORNEY REVIEW REQUIRED: final warranty disclaimer and any SLA terms.
13. Limitation of liability and indemnification
ATTORNEY REVIEW REQUIRED: insert an enforceable B2B limitation-of-liability and indemnification provision tailored to the operating entity, pricing model and jurisdictions served. Do not publish a generic clause without counsel review.
14. Governing law and disputes
ATTORNEY REVIEW REQUIRED: insert governing law, venue and any arbitration/class-action-waiver language only after counsel confirms the desired structure and enforceability.
15. Changes and contact
Material changes will be reflected by a new effective date and, where appropriate, notice. OWNER ACTION: insert the legal entity name, mailing address and legal/support email before launch.